Shipping Policy

1. Order Delivery Rules

After the user completes the order payment successfully, the platform will immediately carry out order sorting, commodity inspection and packaging work. We have a standardized order processing workflow and professional packaging team, which can ensure that each commodity is packaged safely and completely to avoid damage during transportation. All paid orders will be delivered within 1 to 3 working days after the payment is confirmed, and the delivery time will be arranged in strict accordance with the order payment sequence to ensure the fairness and standardization of order processing.
In the process of commodity packaging and delivery, we will strictly inspect the commodity quality and packaging integrity again to ensure that the goods delivered to users are intact and qualified. After the delivery is completed, we will synchronize the logistics tracking information to the user's order page in real time, so that users can grasp the latest transportation dynamics of the goods at any time.

2. Logistics Transportation Timeliness

Relying on a mature global logistics distribution network and stable cooperative logistics providers, our commodities can be delivered to most regions around the world efficiently. After the order is delivered, the overall logistics transportation cycle is 6 to 12 working days. The specific arrival time will be slightly adjusted according to the regional transportation conditions and conventional logistics fluctuations, but we will always ensure that the goods are delivered within the stipulated timeliness range.
We have a perfect logistics tracking and after-sales guarantee mechanism. During the transportation process, if there are conventional logistics delays, transportation route adjustments and other normal fluctuations, we will update the logistics information in a timely manner. Users can check the logistics progress through the platform at any time, and can also consult our customer service team for logistics related problems.

3. Tariff and Fee Specification

In the process of global cross-border logistics transportation, all tariff expenses, customs clearance handling fees and other additional expenses incurred by the goods are fully borne by the platform. Users do not need to pay any extra fees in the process of receiving the goods, realizing a completely worry-free cross-border shopping experience. We undertake all cross-border transportation-related additional costs, which effectively avoids the extra expenditure problems that users often encounter in traditional cross-border shopping.

4. Goods Receipt Instructions

After the goods arrive at the user's receiving address, users can check the packaging integrity and commodity quantity in a timely manner. If there are abnormal problems such as damaged packaging, missing goods and abnormal commodity quality during receipt, users can take photos to retain evidence and contact our customer service team through the Contact Us page in a timely manner. We will verify the problem quickly and provide targeted after-sales solutions for users to ensure that the user's legitimate rights and interests are not damaged.

5. Logistics Service Guarantee

We have always taken stable, efficient and safe logistics distribution as the core service goal, continuously optimized the global logistics layout, screened high-quality logistics cooperative resources, and improved the overall logistics service level. We will regularly optimize the order delivery efficiency and logistics transportation timeliness, reduce the probability of logistics abnormalities, and bring users a more stable and efficient logistics experience. For all logistics-related problems fed back by users, we will actively respond and properly handle them to ensure the smooth completion of each order distribution.

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