Refund Policy

1. Basic Refund Rules

The platform implements a unified global refund standard, and all refund amounts are settled in USD uniformly. All valid refund applications initiated by users will be reviewed and processed in accordance with this policy, and we will ensure that every eligible user can obtain full and legitimate refund protection. The refund types of the platform mainly include return refund and order cancellation refund, and the processing standards of different refund types are standardized respectively.

2. Return Refund Conditions

We provide a 60-day return and refund service for all commodities on the platform. Users can initiate a return application within 60 days after receiving the goods. After the user successfully initiates the return application, it is necessary to return the goods in accordance with the platform's return specifications, ensure that the returned goods are intact, without man-made damage, and retain the original packaging and accessories of the goods (except for the normal unpacking inspection situation).
After we receive the goods returned by the user and complete the compliance verification, we will confirm that the goods meet the return and refund conditions, and then start the refund processing procedure. For the goods that meet the return specifications, we will provide a full refund service without deducting any additional fees such as handling fees and service fees. All tariff and freight costs incurred during the shopping process are borne by the platform, and will not be deducted from the user's refund amount.

3. Refund Processing Cycle

After the returned goods are verified to be qualified, we will complete the official refund processing within 5 to 10 working days. The refund amount will be returned to the user's original payment account through the official payment channel. The specific arrival time of the refund shall be subject to the processing cycle of the user's payment institution, and we will actively cooperate with the payment institution to promote the rapid arrival of the refund.
During the refund processing period, users can query the refund progress through the platform order page. If users have any questions about the refund cycle and progress, they can contact our customer service team through the Contact Us page at any time, and we will timely check and feedback the refund status for users.

4. Order Cancellation Refund

For the orders that have been successfully paid but not yet delivered, users can initiate an order cancellation application. After the order cancellation application is reviewed and approved by the platform, we will complete the refund processing within the specified cycle. The order cancellation refund also adopts the unified USD settlement standard, and the full payment amount will be returned to the user's original payment account to ensure zero loss of user funds.

5. Refund Explanation

All refund services of the platform do not involve any hidden charges. Users do not need to bear any additional costs in the process of applying for refunds. For all eligible refund applications, we will strictly implement the full refund standard and will not arbitrarily deduct the refund amount for any reason.
If the user's refund application does not meet the policy specifications due to non-compliant return operation, abnormal order and other reasons, our customer service team will truthfully inform the user of the unqualified reasons and provide targeted solution suggestions, and actively communicate with the user to properly solve the problem.

6. Refund Problem Handling

If users encounter problems such as delayed refund arrival, abnormal refund amount and unprocessed refund application, they can feedback through the Contact Us page. We will arrange special personnel to verify the problem in a timely manner, track the refund progress, and solve the user's refund problem efficiently and fairly, ensuring that the legitimate rights and interests of users are fully protected.

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